Our Services

TERMS & CONDITIONS

Can’t make it to our showroom? Why not allow us to bring the showroom to you?! Our estimators and planners will be happy to bring a selection of samples that suit your requirements so that you can choose the product that best suits your decor from the comfort of your home.

If you’re considering a new floor, you’ll want to make sure that it’s perfectly fitted. Our estimating service for floor coverings is completely free and once you have selected your flooring, one of our estimators will visit you at a convenient time to measure your room/s, and provide advice on underlay and any remedial work required to ensure your flooring looks beautiful in your home. Our estimator will carefully measure the area/s and discuss with you your flooring selection, appropriate underlays and accessories and any preparatory work which may be necessary.

In most cases we’ll be able to provide an accurate estimate on the spot so that you can place your order without delay. Subject to stock availability, we aim to fit flooring within 7 days of you accepting our estimate.

On delivery of your new flooring, we’ll then arrange for one of our team of FITA (Flooring Industry Training Association) approved fitters to come and lay your new floor. It’s worth bearing in mind that some flooring products need to be delivered to your home ahead of the fitting date, so that they can acclimatise to the location. We will let you know if this is the case.

For complete ease and convenience, we also offer a number of additional services, including clearing rooms of furniture and replacing it after fitting, taking up and disposing of your old flooring and easing doors.

Please note that while our estimate aims to be accurate, we can’t foresee every issue until fitting has begun and existing flooring has been removed. Additional charges may be necessary, but we will of course discuss these with you before proceeding.

Getting your room ready Depending on which additional services you’ve arranged with us, you may have to make some preparations before your fitter arrives to fit your flooring. If you’re not using our dedicated removal services, please move any furniture and remove any old flooring to leaving a clear room ready for the fitting. If you’ve booked us to move furniture for you, please clear any objects such as ornaments, and drawer or cupboard contents.

What to expect on fitting day You or your representative will need to be at home, so that your fitter can discuss your requirements and raise any unforeseen issues.

Our fitters will prepare your sub-floor as necessary and lay your new floor so that it’s just right. When they’ve finished, they’ll remove any waste including your old flooring if you’ve booked the disposal service. They’ll leave the room looking tidy, so you can start enjoying your beautiful new floor.


sales@carpetworldlondon.com

www.carpetworldlondon.com